Client & Technical Support
CloudCart provides a unique model of interaction and servicing for its clients we call it #eCommerce-as-a-service. We describe it as a multi touch partnership during which we constantly and proactively try to help our merchants improve their business results.
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Easy product management
Integrate your warehouse software with ERP to organize, synchronize and manage inventory in your stores and warehouses with ease.
Connect your software
Connect your online store with any warehouse software, fulfillment, ERP systems and more, via CloudCart API or XML feed.
Humanless
CloudCart’s team experience with thousands of support requests and technical related tickets successfully solved throughout the years made us understand the need for a first response solution that is not necessarily provided by human resources.
Why we believe that - because 90%+ of the requests can be classified as similar & repetitive and could easily be answered using the power of AI.
Tech Advisory
We understand that not all of the requests and issues can be solved using our extensive knowledge base available at our Help Center and via Humanless support.
That’s why Merchants have access to Level 2 Support from our Tech Advisory team that could help with various questions regarding migration, security, integrations, custom solutions, and more. The Tech Advisory Team is available via our Ticketing System or via Private chat rooms and Online Meetings*
*Not available for all of the plans, for up-to-date information check out our Pricing page
Senior Engineer
We are ready to help with even deeper technical issues that require our Senior Engineers’ Expertise. We often advise on or develop custom solutions for enterprise grade eCommerce businesses that require automations, AI, or very specific integrations and infrastructure.
*Not available for all of the plans, for up-to-date information check out our Pricing page